What can we help you with?
Frequently Asked Questions
Are the bags authentic?
Yes, all bags listed are guaranteed authentic.
What is the condition of the bags?
We accurately describe the condition of each bag. Any wear and tear, defects, or signs of use are clearly mentioned in the listing.
Can I see more pictures?
Certainly! Additional high-quality images from different angles are available in the listing. Feel free to request specific photos as well.
What are the accepted payment methods?
We accept cash, bank transfers, and payments through secure online platforms for your convenience.
Do you ship internationally?
We only serve USA and Canada. Shipping costs and delivery times may vary based on the destination.
Is there a return policy?
All sales are final. No return no exchange policy.
Are price negotiations accepted?
We are open to reasonable negotiations. Feel free to contact us to discuss pricing.
How do you determine the pricing?
The pricing takes into account factors such as the brand, condition, and current market value of the preloved bags.
Are original packaging and dust bags included?
We mention in the listing whether the bags come with original packaging, dust bags, or any additional accessories.
How do you handle shipping?
We use DHL/ Fedex for secure and reliable delivery. Shipping costs and estimated delivery times are outlined in the listing.
Can I request additional information about a specific bag?
Absolutely! If you have any specific questions or need more details about a particular bag, feel free to reach out. We’re here to help.
Is there a discount for purchasing multiple bags?
Yes, we may offer discounts for purchasing multiple bags. Contact us with the details of the bags you're interested in for a personalized offer.
How often do you update your listings?
We strive to keep my listings up-to-date. New items are added regularly, so check back often for the latest additions.
Are there any care tips for maintaining the bags?
We can provide general care tips for the bags. Additionally, many designer brands offer specific care guidelines that I can share with you.
Can you reserve a bag for me?
We typically operate on a first-come, first-served basis. However, if you're genuinely interested, we can discuss a short-term reservation. Reach out to discuss further.
Do you offer a warranty or guarantee?
While we don't provide a warranty, we ensure that all bags are accurately represented in the listings.
Are there any special promotions or discounts currently available?
Occasionally, we run promotions or discounts. Follow www.bgstyleandthrift.com for updates on any ongoing special offers.
Can you help with gift wrapping or special packaging for the bag?
Absolutely! If the bag is intended as a gift, let us know, and we can provide special gift wrapping or packaging options.
How often do you restock or add new inventory?
We regularly update our inventory with new items. Follow www.bgstyleandthrift.com for notifications on fresh additions.
Can I request a hold on a bag while I decide?
We understand the need to decide. While I generally operate on a first-come, first-served basis, we’re open to discussing temporary holds. Reach out to discuss your preferences.
Are there any upcoming sales or events?
Stay tuned for announcements on sales or special events. Subscribers often receive exclusive offers, so consider subscribing for updates.
Do you offer a layaway or installment payment plan?
Yes, we can consider a layaway or installment plan for certain items. Contact me to discuss the terms and options available.
How do you handle cleaning or restoration of the bags?
We provide the bags in their current condition. If you require cleaning or restoration, we recommend seeking professional services to maintain the integrity of the bag.
Can I track my order once it's shipped?
Absolutely! We provide tracking information once the item is shipped so you can monitor the delivery progress.
Can I sell my preloved bags through your platform?
Currently, we focus on selling our curated collection.
How do you authenticate your preloved bags?
Authentication is done through a combination of expert knowledge, comparisons, and, when available, supporting documentation or certificates. We prioritize accuracy in representing the bags.
Can I customize or request specific features for a bag?
As each bag is preloved and unique, customization options are limited. However, feel free to ask, and we’ll do our best to accommodate any specific requests.